Warranty & Product Support

Legal Guarantee

Consumers purchasing goods from Auto Adventure are entitled to a minimum 2-year legal guarantee in accordance with applicable European Union and national consumer protection laws.

The legal guarantee applies where a product is defective, does not match its description or does not have the qualities and functionality that may reasonably be expected at the time of delivery.

These rights apply independently of any additional manufacturer warranty and cannot be limited or replaced by it.

Manufacturer Warranty

Selected products may also be covered by an additional commercial warranty provided by the manufacturer.

The warranty period, coverage and claim conditions may differ depending on the product and manufacturer. Any manufacturer warranty is provided in addition to your statutory consumer rights.

Professional Installation

Many of our products are intended for professional installation, including suspension components, winches, electrical equipment, bumpers, roof racks, side steps and other vehicle accessories.

We strongly recommend that installation is carried out by a qualified workshop in accordance with the manufacturer's installation instructions and applicable technical requirements.

Proof of professional installation or installation-related documentation may be requested where it is reasonably necessary to determine the cause of the defect.

What Is Not Covered

The legal guarantee or manufacturer warranty may not cover defects or damage caused by:

• Normal wear and tear;
• Incorrect installation, adjustment or maintenance;
• Improper use, misuse, overloading or use outside the product's intended purpose;
• Accidents, impacts, external damage or environmental conditions;
• Unauthorised modifications or repairs;
• Failure to follow the manufacturer's installation, maintenance or operating instructions.

These exclusions apply only where the relevant damage or defect was caused by such circumstances and do not restrict any mandatory consumer rights.

How to Submit a Warranty Claim

If you believe that a product is defective, please contact our customer support before returning it.

Please do not return any product without prior confirmation from our customer support, as return instructions may vary depending on the manufacturer and product type.

To help us process your claim, please provide:

• Your order number or other proof of purchase;
• A clear description of the issue and when it occurred;
• Photos or videos showing the defect, where possible;
• Information about the installation and use of the product;
• Proof of professional installation, where relevant.

The product may need to be inspected or tested before the cause of the defect and the applicable warranty coverage can be confirmed.

Warranty Resolution

If the claim is accepted, the product will be repaired or replaced free of charge, as appropriate and in accordance with applicable consumer protection law.

Where repair or replacement is impossible, disproportionate, not completed within a reasonable time or would cause significant inconvenience, the consumer may be entitled to a proportionate price reduction or a refund.