Privacy & Cookie Policy

Who Is Responsible for Your Data?

The data controller is:

Auto Adventure SIA
Registration No. 40203477837
Ziedleju 2, Mārupe, LV-2167
Latvia, European Union
Email: info@autoadventure.eu

Information We Collect

Depending on how you use our website and services, we may collect:

• Your name and contact details;
• Billing and delivery information;
• Order, payment, return and warranty claim information;
• Messages and other communications you send to us;
• Technical data, such as your IP address, browser, device and website activity;
• Marketing preferences and cookie consent choices.

We usually receive this information directly from you when you place an order, create an account, contact us, subscribe to marketing communications or use our website. Some technical data may be collected automatically through cookies and similar technologies.

How and Why We Use Your Information

We may use your personal data to:

• Process payments, orders, deliveries, returns and warranty claims;
• Provide customer support and respond to enquiries;
• Maintain customer accounts and improve our website and services;
• Prevent fraud, misuse and security incidents;
• Comply with accounting, tax and other legal obligations;
• Send marketing communications where permitted by law;
• Measure website and advertising performance where you have accepted the relevant cookies.

Depending on the purpose, we process personal data because it is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate interests or because you have given your consent.

Where processing is based on consent, you may withdraw your consent at any time. This does not affect processing carried out before consent was withdrawn.

Who We Share Information With

We do not sell your personal information.

We may share only the information necessary with trusted service providers, including:

• Payment processing providers;
• Delivery and logistics partners;
• Website hosting, IT, security and customer support providers;
• Accounting, legal and other professional advisers;
• Analytics and advertising providers, where the relevant consent has been given;
• Public authorities where disclosure is required by law.

These providers may process personal data only where necessary to provide the relevant service or fulfil their own legal obligations.

International Data Transfers

Some service providers may process personal data outside the European Economic Area. Where this occurs, we use an applicable legal transfer mechanism and appropriate safeguards, such as an adequacy decision or standard contractual clauses.

How Long We Keep Your Data

We retain personal data only for as long as necessary for the purpose for which it was collected, including processing orders, providing customer support, handling warranty matters and establishing or defending legal claims.

Accounting, tax and transaction records are retained for the period required by law. Data processed on the basis of consent is retained until consent is withdrawn or the information is no longer required, unless another lawful basis applies.

Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. Access is limited to authorised persons and service providers who require the information for legitimate purposes.

Cookies

Cookies are small files stored on your device when you visit our website. They help the website function correctly, remember your choices, understand how the website is used and, where you consent, measure and personalise advertising.

Our website may use the following cookie categories:

• Strictly Necessary Cookies – required for essential website functions, security, shopping cart and checkout.
• Performance Cookies – help us understand how visitors use the website and improve its performance.
• Functional Cookies – remember your preferences and enable additional or personalised functionality.
• Advertising Cookies – help measure advertising performance and show more relevant advertisements.

Except for strictly necessary cookies, cookies are used according to the choices you make in our cookie consent banner. You can accept, reject or select individual cookie categories through Privacy Settings.

You may change or withdraw your cookie consent at any time by reopening the Privacy Settings available on our website. You may also manage cookies through your browser, although disabling necessary cookies may affect website functionality.

Marketing Communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us. Unsubscribing from marketing does not prevent us from sending necessary service communications relating to your orders.

Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal data;
• Request restriction of processing;
• Object to processing based on legitimate interests or direct marketing;
• Receive certain personal data in a portable format;
• Withdraw consent at any time;
• Lodge a complaint with a data protection supervisory authority.

We may request reasonable information to verify your identity before responding. You may also submit a complaint to the Latvian Data State Inspectorate or the supervisory authority in your country of residence.

Changes to This Policy

We may update this policy when our services, technologies or legal obligations change. The latest version will always be published on this page.

Last updated: 4 August 2026