Terms & Conditions

1. About Us

This online store is operated by:

Auto Adventure SIA
Registration No. 40203477837 · Ziedleju 2, Mārupe, LV-2167, Latvia, European Union
Email: info@autoadventure.eu

By placing an order, you confirm that the information you provide is complete and accurate and that you have read and accepted these Terms & Conditions.

2. Products and Availability

We make reasonable efforts to ensure that product descriptions, specifications, images, prices and availability are accurate. Product colours may vary depending on your screen, and technical information may be based on data supplied by the manufacturer.

Displaying a product on our website does not guarantee that it is currently available. If an ordered product is unavailable or cannot be supplied, we will contact you and offer an alternative, a revised delivery time or a refund.

Vehicle compatibility information is provided to assist product selection. Where fitment depends on the vehicle version, equipment or modifications, we may request additional vehicle information before processing the order.

3. Orders and Contract Formation

After placing an order, you will receive an automatic acknowledgement by email. This acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted.

The sales contract is concluded when we confirm acceptance of the order or dispatch the goods, whichever occurs first. We may refuse or cancel an order before acceptance where, for example, a product is unavailable, payment cannot be authorised, delivery is not possible, or the website contains an obvious pricing or product-information error.

If we cancel a paid order, all amounts paid for the cancelled goods will be refunded without undue delay.

4. Prices and Payments

Prices are shown in Euro (€), unless stated otherwise. Applicable VAT and other taxes are displayed in accordance with the delivery destination and applicable law. Delivery charges and any applicable oversized-item surcharge are shown during checkout or confirmed before the order is processed.

Available payment methods are displayed during checkout. Online payments are securely processed by our payment service providers. More information is available on our Payment Methods page.

Promotional offers, discount codes and reduced prices are subject to their stated conditions. Unless expressly permitted, multiple discounts cannot be combined.

5. Delivery

Available delivery methods, estimated delivery times and charges depend on the destination, product availability, size and weight of the shipment.

You are responsible for providing a complete and accurate delivery address and for ensuring that the shipment can be received. Additional costs caused by an incorrect address, failed delivery or uncollected shipment may be charged where permitted by law.

For deliveries outside the European Union, the recipient is responsible for any applicable import VAT, customs duties and customs-clearance charges.

Full information is available on our Delivery page.

6. Consumer Right of Withdrawal

If you are an EU consumer, you generally have the right to withdraw from an online purchase within 14 calendar days after receiving the goods, without giving a reason. This statutory right does not apply to business customers.

To exercise the right of withdrawal, you must notify us within the applicable period by a clear statement sent to info@autoadventure.eu . You may use our withdrawal form, but its use is not mandatory.

Returned goods must be sent back within 14 days after notifying us. You may inspect the goods as you would in a physical store, but you are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal may not apply in circumstances provided by law, including goods made to the customer's specifications or clearly personalised goods. Full return conditions, return costs and instructions are available in our Return Policy .

7. Defective or Non-Conforming Goods

Consumers have a minimum 2-year legal guarantee for goods that are defective or do not conform to the contract. Any commercial manufacturer warranty applies in addition to, and does not replace, mandatory consumer rights.

Depending on the circumstances and applicable law, an accepted claim may result in repair, replacement, a proportionate price reduction or a refund.

Damage caused by incorrect installation, misuse, overloading, unauthorised modifications, accidents, normal wear or failure to follow the manufacturer's instructions may not be covered where that circumstance caused the defect.

Please inspect the shipment upon receipt and report visible transport damage as soon as reasonably possible. Delayed reporting does not remove any mandatory consumer rights, but prompt notification helps us investigate the claim with the carrier.

Full information and claim instructions are available on our Warranty page.

8. Installation and Use

Many products, including suspension components, winches, electrical equipment, bumpers and roof racks, require professional installation.

Products must be installed, maintained and used in accordance with the manufacturer's instructions, applicable technical requirements and road-traffic regulations. The customer is responsible for checking whether a product or vehicle modification is legally permitted and requires inspection, certification or registration in the country where the vehicle is used.

9. Business Customers

A customer purchasing primarily for business or professional purposes is considered a business customer. Consumer-specific rights, including the statutory right of withdrawal, do not apply to business purchases unless we expressly agree otherwise or mandatory law provides otherwise.

Any separate written quotation, commercial agreement or invoice terms accepted by a business customer take precedence over these general Terms & Conditions where they conflict.

10. Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer rights or liability for intentional misconduct or gross negligence.

To the extent permitted by law, we are not responsible for indirect or unforeseeable losses, loss of business, loss of profit or losses caused by incorrect installation, misuse, unauthorised modification or failure to follow product instructions.

We are not responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, war, strikes, transport disruption, government restrictions, power failures or major supplier interruptions. We will take reasonable steps to minimise the effect and inform affected customers where appropriate.

11. Intellectual Property

The website, its design, text, graphics, logos and original content are protected by intellectual-property laws. They may not be copied, reproduced, distributed or used commercially without our prior written permission, except where permitted by law. Third-party trademarks and product materials remain the property of their respective owners.

12. Privacy

Personal data is processed in accordance with our Privacy & Cookie Policy .

13. Complaints and Disputes

Please contact us first at info@autoadventure.eu so that we can try to resolve any complaint directly.

Consumers may also seek assistance from the Latvian Consumer Rights Protection Centre or an applicable consumer dispute-resolution body in their country. Nothing in these Terms restricts a consumer's right to bring a claim before a competent court.

14. Applicable Law

These Terms and contracts concluded with Auto Adventure SIA are governed by Latvian law. If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protection provided by the law of your country of residence.

15. Changes to These Terms

We may update these Terms & Conditions when our services, business practices or legal obligations change. The version applicable to an order is the version published when that order was placed.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Last updated: 4 August 2026