Return Policy

1. Return Eligibility

Consumers may request to return eligible products within 30 calendar days after delivery.

To qualify for our 30-day return policy, products should be returned:

• Unused, uninstalled, unmodified and clean;
• Complete, undamaged and suitable for resale;
• With all labels, seals, manuals, mounting hardware, accessories and supplied components;
• In the complete and undamaged original manufacturer's packaging.

During the applicable statutory withdrawal period, you may inspect a product only to the extent reasonably necessary to establish its nature, characteristics and functioning, as you would normally be able to do in a physical store.

You may be responsible for any reduction in value caused by installation, use, damage or handling beyond what was reasonably necessary to inspect the product. Mandatory consumer rights remain unaffected.

2. Contact Us Before Returning Anything

Return addresses, packaging requirements and transport arrangements may differ depending on the product, manufacturer, warehouse, size and weight.

To request a return, email info@autoadventure.eu and provide:

• Your order number;
• The product you wish to return;
• The reason for the return, where applicable;
• Photos of the product and its original packaging, if requested.

Contacting us first helps ensure that the shipment is sent to the correct location and processed without unnecessary delay. This procedure does not restrict any mandatory right of withdrawal, provided that you notify us within the applicable legal period.

3. Products Not Eligible for Return

The right of withdrawal does not apply where an exception provided by applicable law applies, including products made, adapted or personalised according to the customer's individual specifications.

Outside mandatory statutory rights, products cannot normally be returned if they are:

• Installed, mounted, test-fitted, assembled or used;
• Electrically connected, programmed, paired, activated or energised;
• Drilled, cut, welded, painted, coated or otherwise modified;
• Dirty, contaminated, scratched, damaged or incomplete;
• Missing labels, seals, instructions, hardware, accessories or other components;
• Returned without complete and undamaged original packaging where the packaging forms part of the product's resale value;
• In a condition that means they can no longer reasonably be sold as new.

Examples may include:

• Suspension components showing signs of installation or vehicle load;
• Electrical and electronic equipment that has been connected or activated;
• Winches, straps, ropes, shackles and other recovery equipment that has been used or subjected to load;
• Tyres that have been mounted on wheels or driven on;
• Roof tents, awnings, tents and camping products that have been assembled, unfolded outdoors, slept in or used;
• Oils, lubricants, chemicals, sealants and other consumables with broken seals or opened packaging;
• Products specially sourced for a customer and clearly identified before purchase as non-returnable outside mandatory statutory rights;
• Final-sale or clearance products clearly identified before purchase as non-returnable outside mandatory statutory rights;
• Gift cards, fully performed services and other items excluded by applicable law.

If you are unsure whether a product will remain eligible for return, please contact us before opening, assembling, installing, connecting or using it.

4. Packaging and Return Transport

Returned products must be packed securely to prevent damage during transport. The original manufacturer's packaging should be placed inside a separate protective shipping box or suitable outer wrapping.

Unless the return is caused by an incorrect, damaged or defective product for which we are responsible, the customer is responsible for the direct cost and transport risk of returning the goods. We recommend using a tracked and insured delivery service.

Large, heavy or palletised products, including roof tents, bumpers, roof racks, side steps and similar items, must not be returned without prior agreement regarding the carrier, collection method, pallet and transport arrangements.

5. Inspection and Refunds

All returned products are inspected before a refund or exchange is approved. We may assess the condition of the product, accessories and packaging and request additional information where reasonably necessary.

We reserve the right to document the condition of returned products and packaging by photographs or video during the inspection process.

For a valid statutory withdrawal, we will refund the product price and the cost of our least expensive standard delivery option. Additional delivery costs resulting from a more expensive delivery method are not refundable.

We may withhold the refund until we have received the returned goods or evidence that they have been sent back, whichever occurs first.

Approved refunds are normally processed within 3 business days after inspection. In exceptional cases, processing may take longer, but refunds will always be completed within the period required by applicable law.

Refunds are normally made using the original payment method. If the product has lost value because it was handled, installed or used beyond what was necessary to inspect it, the refund may be reduced in proportion to that loss in value where permitted by law.

6. Exchanges

Exchanges are subject to product availability. To avoid delays, we may process the returned product as a refund and ask you to place a new order for the replacement product.

7. Incorrect, Damaged or Defective Products

If you receive an incorrect, transport-damaged or defective product, please contact us before arranging any return. Include your order number, a description of the issue and clear photographs or video where possible.

Where the issue is our responsibility or is covered by applicable consumer law, we will arrange or reimburse reasonable return transport costs as appropriate.

Defective products are handled under our Warranty terms. This Return Policy does not limit your legal rights regarding defective or non-conforming goods.

8. Business Customers

Consumer withdrawal rights and our voluntary 30-day consumer return policy do not apply to purchases made primarily for business or professional purposes, unless we expressly agree otherwise in writing or mandatory law provides otherwise.

Business customers may not rely on consumer withdrawal rights unless mandatory law expressly provides otherwise.

9. Return Contact

Customer Support
Email: info@autoadventure.eu

Auto Adventure SIA
Registration No. 40203477837 · Ziedleju 2, Mārupe, LV-2167, Latvia, European Union

10. Your Statutory Rights

Nothing in this Return Policy limits or excludes any mandatory consumer rights available under applicable law, including statutory withdrawal rights and rights relating to defective or non-conforming goods.

11. Questions About Returns?

Additional practical information is available in our Frequently Asked Questions section. You may also contact our customer support before opening, installing or returning a product.

12. Changes to This Policy

We may update this Return Policy when our services, procedures or legal obligations change. The latest version will be published on this page.

Last updated: 4 August 2026