Once your order has been packed and is ready for dispatch from our warehouse, delivery typically takes approximately 3–7 business days. Products supplied from a manufacturer's warehouse or ordered specially for you may require additional processing time. If a longer delivery time applies, we will inform you as soon as possible. Express delivery may also be available by prior agreement.

We deliver to most European countries and selected destinations worldwide. Available shipping methods and delivery costs are calculated automatically during checkout based on the delivery address, product dimensions and weight. If your country is not available during checkout, please contact us and we will do our best to find a suitable delivery solution.

Yes. We offer free standard shipping on eligible orders over €250. Please note that oversized, heavy or palletised products, such as roof tents, roof racks, bumpers, suspension kits, winches and similar items, may be subject to an additional shipping charge due to their size, weight or transport requirements. Any applicable shipping costs are shown during checkout before you complete your order.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available. You can use the tracking link to monitor your shipment and view the latest delivery status provided by the carrier.

If your parcel appears visibly damaged upon delivery, we recommend taking photographs before opening it and, where possible, noting the damage with the carrier. If any product is damaged, missing or incorrect, please contact us as soon as possible at info@autoadventure.eu and include your order number together with photographs of the parcel and the affected product(s). We will work with you to resolve the issue as quickly as possible.

If delivery cannot be completed or a parcel is not collected within the carrier's specified time, it may be returned to us. If this happens, please contact our customer support as soon as possible. Additional shipping, return or handling charges imposed by the carrier may apply before the order can be reshipped or refunded, where permitted by applicable law.

We accept all payment methods supported by our secure payment provider, Stripe. Depending on your country and device, available options may include major credit and debit cards, Apple Pay, Google Pay and other local payment methods. The payment methods available for your order will be displayed automatically during checkout.

Yes. All online payments are processed securely by Stripe, one of the world's leading payment platforms. Payment information is encrypted and handled directly by Stripe using industry-standard security technologies. Auto Adventure does not store your complete payment card details.

Yes. We issue VAT invoices for both private and business customers. If you are purchasing on behalf of a company, simply enter your company details and VAT number (where applicable) during checkout. Your invoice will be prepared using the information provided with your order.

Yes. Bank transfer may be available for selected orders or business customers. If you would prefer to pay by bank transfer, please contact our customer support before placing your order. Orders paid by bank transfer are normally processed once the payment has been received.

Discount codes and promotional offers are subject to their individual terms and conditions. Unless expressly stated otherwise, only one discount or promotional code may be used per order and discounts cannot be combined. Promotions are valid only during the advertised period and while stocks last.

Payment is normally authorised and charged at the time you place your order. If we are unable to fulfil your order or part of your order, any applicable refund will be processed promptly using the original payment method in accordance with our Refund and Return Policy.

We offer a 30-day return policy for eligible products. Before returning any item, please contact our customer support so we can provide the correct return instructions and return address. Products should be returned unused, uninstalled, complete and, whenever reasonably possible, in their original manufacturer's packaging. For full details, conditions and exclusions, please see our Return Policy.

To start a return, please contact our customer support at info@autoadventure.eu and provide your order number together with the product you wish to return. We will confirm whether the product is eligible for return and provide the correct return address, packaging requirements and shipping instructions. Please do not send products back without prior coordination, as returns sent to an incorrect location may be delayed or returned to the sender.

Unless the return is due to our error or a defective product covered by applicable consumer law or warranty, the customer is responsible for the direct cost of returning the goods. For oversized or palletised products, additional transport costs may apply. For complete information, please refer to our Return Policy.

Once we have received and inspected the returned product, approved refunds are normally processed within 3 business days. In exceptional cases, processing may take longer, but refunds will always be completed within the period required by applicable law. Refunds are normally issued using the original payment method.

If you believe your product has a manufacturing defect, please contact our customer support at info@autoadventure.eu before returning the product. Please include your order number, a description of the issue and, where possible, photographs or a short video showing the defect. We will review your claim and advise you on the next steps in accordance with our Warranty Policy.

Please contact our customer support as soon as possible at info@autoadventure.eu and provide your order number together with a description of the issue and, where possible, photographs or a short video. Please do not install, modify or use the product before contacting us, as this may affect the assessment of your claim. We will review the issue promptly and provide the most appropriate solution in accordance with applicable consumer protection laws and our Warranty Policy.

Auto Adventure specialises in overlanding, 4x4 accessories and spare parts. We work directly with many leading manufacturers and authorised distributors to offer genuine products, expert advice and reliable customer service. Whether you need equipment for everyday use, professional work or your next adventure, our team is committed to helping you find the right solution.

Absolutely. Choosing the right 4x4 accessories or spare parts can sometimes be challenging, especially for modified vehicles. Our team will be happy to help you select compatible products based on your vehicle, intended use and requirements. Simply contact us before placing your order, and we will recommend the most suitable solution whenever possible.

You can contact our customer support by email at info@autoadventure.eu. We are happy to assist with product selection, vehicle compatibility, order status, returns, warranty claims and any other questions before or after your purchase.

Yes. Our customer support does not end when your order is delivered. If you have questions about your order, product compatibility, warranty or any other product-related matter, our team will be happy to assist you. Please contact us at info@autoadventure.eu.

Yes. If you are planning a larger purchase or need several products for the same vehicle or project, we will be happy to prepare a personalised quotation. Simply contact us with the products you are interested in, or tell us about your vehicle and requirements, and our team will prepare the most suitable offer whenever possible.

Yes. We supply both private customers and businesses across Europe. Whether you are purchasing for personal use, a workshop, fleet, dealer or other organisation, we will be happy to assist you. VAT invoices are available where applicable.

Yes. We welcome cooperation with workshops, vehicle builders, automotive dealers, fleet operators and other professional customers across Europe. Depending on the nature and volume of the cooperation, we may be able to offer tailored product sourcing, quotations and commercial terms. Please contact us at info@autoadventure.eu and briefly describe your business and the type of cooperation you are interested in.

You can find detailed information in our Shipping, Payments, Return Policy, Warranty, Privacy Policy and Terms & Conditions pages. If you cannot find the answer you are looking for, our customer support team will be happy to assist you.